Frequently Asked Questions
What about bad weather?
We come rain, shine, temps below freezing or over 100 degrees — we are climate controlled! As long as it is safe for us to drive, we can party! Video Games on a rainy day is perfect.
Should I be concerned about the types of games for kids?
If you have any concerns, let the Game Coach know upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having an awesome time!
What if too many people show up to the party? Is there an extra charge?
Certainly not! Bring them on! We'll keep them all having fun!
Should I request certain games?
We always bring the full game library to every event and our game coach will listen to your likes and make suggestions to make your event successful.
Are tips for the game coaches included in the pricing?
Tips are not included, but greatly appreciated. The game coaches work hard to make your party a success and keep your guests safe and happy.
Do I have to pay for the party in advance?
Our reservations go quickly, so a deposit is required in order to hold your reservation.
What time will you be arriving?
We arrive between 15-20 minutes prior to the party and will be setup to start your party at the designated start time.
Can you park the trailer in my driveway?
Sorry, no. Parties are curbside with the side door & awning facing the house.
How do I do this? How do I book a party?
Click the 'Book Us' link at the top. You can also either call 732-779-2209 or email [email protected] and send in your preferred party date time and we'll let you know if it is available. Just confirm and that's it!
LEGAL & TERMS OF SERVICE
Deposit: A valid credit card or debit card is required to guarantee your reservation as well as pay for your Multiverse Game Station experience.
Refund/Cancellation Policy: We are holding a date and time specifically for you and are turning all other reservations away, therefore we will be unable to issue a refund on your deposit.
Our Game Truck comes out rain or shine. However, If SEVERE weather conditions pose a threat (state of emergency storms and active snowfall surpassing 3 inches ONLY) we can look into rescheduling the date or issuing a refund.
Parking the Truck and Guest boarding:
When the truck pulls up, we will try to park in the most level, flat area or logical spot to accommodate your party. We will usually park in your neighborhood street, so you might want to let your neighbors know. We might also have to block a driveway.
We DO NOT PARK our trailer into driveways due to required turn span limitations and for safety purposes! Any incline/decline or sharp angle required to park in a driveway may result in damage not only to your driveway but also our trailer, if the driver is made to feel obligated to park in a driveway the purchaser runs the risk to pay for any potential damage.
Grounds for guest ejection and event cancellation:
The game coaches have complete authority to eject guest for any of the following reasons but not limited to:
Profanity, arguing for any reason, failure to abide by the no touch rule (which applies to no touching of games,consoles, tv's, buttons, or switches on trailer) racial comments, harassment of any kind, bullying.
Video Game Ratings
Video games are rated by The Entertainment Software Rating Board (ESRB). The Entertainment Software Rating Board (ESRB is the non-profit, self-regulatory body that assigns ratings for video games and apps so parents can make informed choices. The ESRB rating system encompasses guidance about age-appropriateness, content, and interactive elements. As part of its self-regulatory role for the video game industry the ESRB also enforces industry-adopted advertising guidelines and helps ensure responsible web and mobile privacy practices under its Privacy Online program. ESRB was established in 1994 by the Entertainment Software Association (ESA).
If you do not specify a Game rating restriction our full catalog will be available for guest to choose from. Please notify us by Phone,Email, or when we arrive at your party if you have a Game rating restriction. Please go to the following link to learn more about the game ratings http://www.esrb.org/ratings/ratings_guide.jsp#rating_categorie
By booking a party and submitting payment, the Purchaser agrees to Multiverse Game Station's Terms of Service.
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